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Job Details Job Number: 001586 Position: Client Success Engineer Job Type: Permanent Job Description: Company: richrelevanceJob Title: Integration/Client Success EngineerCompany:richrelevance™ powers next-generation merchandising and personalized recommendations on eCommerce sites. richrelevance's patent-pending systems personalize a user's shopping experience with targeted and relevant product recommendations, optimizing every interaction point from landing to search to product pages, and in email. By showing customers the “right products at the right time,” ecommerce sites maximize the value of each user. richrelevance is led by veterans from Amazon, Overstock, eBay, MySpace, and ATG, who collectively have more than 30 years of experience in personalization, online commerce, data analysis and web products. richrelevance is privately held and backed by premier investors. Job Summary Description:The Integration Engineer is responsible for the technical guidance and training required for the successful implementation of richrelevance’s online product recommendation and merchandising technology on merchant Web sites. Areas of oversight include JavaScript and/or Web Services integration, HTML instrumentation, HTML design consultation, QA/data validation, and technical support. Upon service launch, the Integration Engineer will serve as Client Success Engineer for the customer, ensuring optimal service performance and ongoing customer satisfaction.The Integration/Client Success Engineer will be a critical point of contact to clients, providing best practices and subject matter expertise that ensure successful implementation of the richrelevance service suite.Responsibilities:• Principle: 100% customer satisfaction • Customer implementation support: integrate with JavaScript and Web services (REST, JSON, XML)• Define and institute customer best practices: help clients maximize the amount of revenue produced with our products• Customer retention: work with existing customers to help them continue to innovate on our platform • Create and deliver customer tool and methodology training• Advise customers on tool and methodology implementation• Write technical documentation • Participate in projects to improve support capability and systems deployment. Required Skills:Technical• Deep understanding of CSS, HTML, jQuery, etc.• Familiarity with Linux (administrative skills a plus) ? Configuration/administration of apache ? Configuration/administration of tomcat • Performance testing and tuning knowledge • Algorithm development experience• Dedicated developer, with JS expertise and UI experience• Familiarity with rapid development methodologies: RAD, SCRUM, etc.• Technical lead experience a plus Professional:• Strong consultative skills based on deep implementation experience with SaaS, eCommerce, and/or consumer-oriented online services• Experience with defining, documenting, and adhering to professional services best practices within a fast paced, innovative technology company• Experience servicing mid cap to top tier ($5B+) client relationships following contract execution – from initial product integration to ongoing technical support• Ability to work cross-functionally and with a wide range of employees – Web Developers, Build Engineers, UI Engineers, Web Design Teams, and Product Managers. • Ability to multi-task, prioritize issues/escalations, and manage many projects simultaneously • Ability to work with a diverse customer base ($100M - $5B+) • Willingness to travel to client HQs periodically as required.Required Experience:• BS/MS in CS or Engineering discipline • Minimum 3-5 years software development experience supporting top tier ($5B+) eCommerce customers• Server side java development a plus: Servlets, filters, etc.• Proficient in SQL (Postgres a plus) • Additional language skills, one or more of: perl, php, shell scripts, c/c+• Some travel is required (10-15%) Location: To apply for this job and others, return to the job list, check related boxes, and then click "Submit Your Resume". See Complete Job List Powered by MPloy
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