Job Details
Job Number:
003314
Position:
Technical Writer / Documentation Specialist
Job Type:
Contract
Job Description:
Overview
Primarily responsible for producing accurate and comprehensive technical documentation, user documentation, marketing or training documentation (involved in reviewing, updating and writing) for target audiences; including help files, user guides, release notes, training manuals, and system manuals. Does not supervise other employees and requires minimal guidance/supervision. Possess excellent written and oral communication skills and exercises judgment within generally defined practices/policies or common documentation guidelines.
Primary Responsibilities / Typical Duties
People
• Works on medium to large project as part of a cross-functional team comprising of subject matter experts (SME), documentation specialist, business analysts, technical specialist, functional managers, developers and project leads.
Process
• Participates in significant communication with cross-functional teams on expectations, documentation scope and content structure.
• Gathers information by studying existing material and interviewing SME.
• Collaborates with the appropriate team members to review and revise or update current documentation.
Technical
• Produces documentation and conducts verification reviews with SMES for accuracy and completeness.
• Revises work products as required and carries out documentation testing on members of target audience.
• Provides assistance to team members engaged in producing related project deliverables.
• Writes, edits, indexes or revises a variety of technical and user documentation.
Minimum Qualifications Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
• Bachelor's degree from four-year College or university; or equivalent combination of education and experience
• Major/concentration in English or Technical Communications a plus
• Experience in writing, in clear and concise language, such technical documents as online help files, procedure manuals, service manuals, and related training documentation concerned with software application development efforts
• At least 4+ years experience writing documentation and related materials for users of a commercial software application
• Superior written and oral communication skills, including mastery of the English language
• Business Analyst and Testing skills a plus
Skills and Competencies
• A self-starter and quick learner with excellent written and oral communication skills and an eye for pertinent detail.
• Excellent interviewing, note-taking and documentation skills.
• Proficient with Microsoft Office applications (Word, Excel, Power point) and experienced/familiar with tools used to auto-generate technical documentation such as ROBOHelp, Adobe, and screen capture tools.
• Ability to complete assigned deliverables within strict timelines and work well in a fast-paced project environment.
• Strong team-building and conflict resolution skills.
• Ability to create and convey technical material in a concise and effective manner, and produce documents that are easy to keep up-to-date. Such as end-user software guide and training manuals.
• Ability to review, create and analyze/interpret common technical documents, reports, and user guides. Ability to respond to common inquiries or request for information.
• Ability to create "from-scratch" documentation, write communication, articles for publication that conforms to prescribed style and format.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates actively in meetings.
• Written communication – Writes clearly and informatively; edits work for spelling and grammar and varies writing style to meet needs.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or
• Ability to explain and document attributes, capabilities, characteristics, or qualities of software to different people in different roles.
• Familiar with information technology and business processes and sharp in learning and comprehending new systems and methods.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things; Treats others with respect and dignity.
• Diversity – Demonstrates knowledge of EEO (Equal Employment Opportunity) policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
Location:
Livonia MI
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